Thank you for shopping with RotorKart. We are committed to providing high-quality RC, FPV, Drone, Carbon Fiber, and DIY products. Please read our Returns & Refund Policy carefully before placing your order.
1. General Policy
At RotorKart, customer satisfaction is important to us. However, due to the nature of our products, not all items are eligible for return or refund.
Please inspect your order immediately after delivery and contact us if you receive a damaged, defective, or incorrect item.
2. Carbon Fiber Products
Carbon Fiber Rods, Tubes, Sheets, Plates, and other carbon fiber products are not eligible for return or refund once delivered.
Please ensure that you carefully verify the required size, diameter, thickness, and specifications before placing your order.
Wrong Product or Wrong Size Sent by RotorKart
If RotorKart ships the wrong product or wrong size, you may request a replacement within 7 days of delivery.
Conditions:
Product must be unused.
Product must be uncut and unmodified.
Product must be returned in its original packaging.
Please Note
Refunds are not available for carbon fiber products.
Only replacement with the correct product or correct size will be provided after verification.
3. Bionic Butterfly Kits & Spare Parts
Bionic Butterfly Kits and individual spare parts are not eligible for refunds.
If your package arrives damaged during shipping, RotorKart will provide a replacement only after verification.
Replacement Requirements
To request a replacement, you must:
Report the issue within 48 hours of delivery.
Record a continuous, unedited unboxing video from the moment the sealed package is opened until the damaged product is clearly visible.
Provide clear photos if requested.
Claims submitted without a proper unboxing video will not be accepted.
Products damaged due to:
Incorrect assembly
Crashes
Misuse
Water damage
Physical damage after delivery
Unauthorized modifications
are not covered under this policy.
4. Electronic Products
Electronic products such as:
Flight Controllers
ESCs
Motors
Receivers
Transmitters
FPV Cameras
VTX
GPS Modules
Servos
are eligible for replacement only if:
They arrive damaged.
They are Dead On Arrival (DOA).
Products that have been:
Soldered
Installed
Modified
Physically damaged by the customer
cannot be returned or replaced.
Refunds are not available.
5. Incorrect Item Received
If you receive the wrong product due to our mistake:
Contact us within 7 days.
Do not use the product.
Keep the original packaging.
After verification, we will send the correct product.
Refunds are not provided.
6. Damaged During Shipping
If your order is damaged during delivery:
Please contact us within 48 hours of receiving the package.
The following are mandatory:
Complete unboxing video (without cuts or edits)
Photos of the damaged product
Photos of the shipping package
Order Number
After verification, we will send a replacement.
No refund will be issued.
7. Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been shipped, it cannot be cancelled.
8. Refund Policy
RotorKart does not provide monetary refunds for:
Carbon Fiber Products
Bionic Butterfly Kits
Spare Parts
Electronics
DIY Components
In eligible cases, only replacement of the product will be provided after verification.
9. Claims Without Video
For damage, missing items, or incorrect products, a continuous unboxing video is mandatory.
Claims submitted without a proper unboxing video may be rejected.
10. Contact Us
If you have any questions regarding this policy, please contact us.
Before opening your package, always record a complete unboxing video. This video must start before the package is opened and continue without any cuts until all products have been inspected.
This helps us verify claims quickly and ensures a fair resolution for both our customers and RotorKart
RotorKart reserves the right to approve or reject any replacement request after inspecting the submitted photos, videos, and product condition.
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